St. Joseph London relaxes visitation policy

Published 7:00 pm Wednesday, May 20, 2020


CHI Saint Joseph Health is actively monitoring new developments related to the novel coronavirus (COVID-19) in Kentucky and across the United States. Following the first phase of the state’s gradual reopening, Saint Joseph London is making additional changes to its visitation policy.

Since March, Saint Joseph London has restricted visitation to keep patients, staff and community safe. Now, facilities are relaxing restrictions while taking precautionary measures. The new visitation policy allows one designated person to accompany patients who are admitted to the hospital, for patients in labor and delivery, for patients under 18 and for end-of-life care. The updated policy states that the patient’s designated support person will be asked to remain with the patient during their stay and will be asked to adhere to specific infection prevention guidelines while in the facility to maintain a safe environment.

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For patients who are scheduled for an outpatient procedure or during a visit to the emergency room, the updated visitation policy states that patient’s support person will be asked to wait in their cars until if/when the provider says it’s OK for entry, or if they are needed for assessment or additional support for the patient.

Anyone entering the facility is required to wear a mask, cloth masks are acceptable; and will be screened with a temperature check prior to entry. The zero visitor policy remains for ambulatory care services, such as outpatient oncology, physical therapy and rehab appointments. Waiting rooms at physicians’ offices will also remain closed until further notice.

In addition, people with a fever, cough, sore throat or other flu-like symptoms will not be permitted to visit. Anyone who has traveled to a high-risk area for COVID-19 or has had contact with a person known to be infected, will not be allowed to visit patients in the hospital.  

In order to best serve patients and continue efforts to limit the spread of COVID-19, CHI Saint Joseph Health is continuing to offer virtual care visits for current and new patients.

Patients who currently have a provider with CHI Saint Joseph Medical Group can call that provider’s office to make an appointment for a virtual visit. New patients can call 859.313.2255 to connect with a physician or advanced practice clinician. All CHI Saint Joseph Medical Group providers are equipped to conduct a virtual care visit through Zoom, a HIPAA-compliant video conferencing tool.

For more information on how to help prevent the spread of coronavirus, visit

For more information on the updated visitor policy, visit