Holiday Inn Express Middlesboro wins IHG 2018 Torchbearer Award

Published 2:51 pm Tuesday, August 13, 2019

The Holiday Inn Express Middlesboro received the IHG InterContinental Hotels Group Torchbearer Award, the company’s most prestigious award.

The Holiday Inn Express Middlesboro is one of 216 properties within the America’s chosen from the IHG system of more than 5,300 hotels for achieving the highest levels of excellence in all aspects of operation – from quality to customer satisfaction.

“It is my pleasure to award the Holiday Inn Express Middlesboro to one of the foremost hotels in our industry,” said Elie Maalouf, Chief Executive Office, IHG, The Americas. “This hotel embodies the heart of our brand promise and continues our story to make our 12 brands well known and loved by guests around the world.”

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An impressive Torchbearer trophy, the company’s symbol of top excellence, will be on permanent display at the hotel.

“This is the fourth consecutive year that we have been honored with the Torchbearer award. I am especially proud that we won this award during the 2018 year as we were renovating and that certainly brought many challenges to our guests as well as our employees. It is a testament to the perseverance, dedication, and hospitality hearted employees here at the hotel. I am continually impressed by their work ethic and their pursuit of excellence. Our number one goal is to ensure that our guest have a wonderful experience. It’s a privilege to be working with such a remarkable team,” said Kim Wright, general manager, Holiday Inn Express Middlesboro.